Choosing a Garage Door Repair Company in Glendale, AZ

Your Garage Door is not working? Now what? Here are the most important factors to consider when choosing a which garage door repair company in Glendale, AZ to hire.Glendale's Garage Door Doctor services Glendale, AZ

First and foremost, they should be ROC Licensed Contractors. Glendale’s Garage Door Doctor is licensed by the ROC (ROC#268242).
The Registrar of Contractors is there to protect consumers, but they can only assist the consumer if a licensed contracted is used. The ROC can file charges against an unlicensed contractor, but that doesn’t help the consumer with a problem. The ROC can make a licensed contractor return to a job and fix a problem if the job is not done to industry standards. Failing that, the ROC can ‘fine’ a licensed contractor on behalf of a consumer to help the consumer get the job done correctly by someone else. Moral of the story? The ROC will help consumers, but only if a licensed contractor was hired in the first place.

Second, the company should be in good standing with the Better Business Bureau. Glendale’s Garage Door Doctor has an A+ Rating with the BBB.
Similar to the ROC, the BBB can only help consumers with issues with BBB member companies. The BBB can help mediate disputes between the consumer the contractor.

Finally, the consumer should look to trusted, verified reviews like those on Home Advisor and Angie’s List. Glendale’s Garage Door Doctor is among the most highly rated garage door companies, not just in Glendale, but nationally.
Both these companies verify the consumer actually hired the company being reviewed. Other sites such as Yelp make no such distinction. Anyone with an email address can write any review on Yelp, whether they interacted with the company or not.

In conclusion, choosing an ROC licensed, BBB member with great verified ratings gives you the best chance of find a great Garage Door Company like Glendale’s Garage Door Doctor in Glendale, AZ. Call us today at 623-825-7344.

Painting Garage Doors

Painting a Garage DoorWhen considering painting your garage door, there are some dos and don’ts that should be followed. In essence, painting a garage door is easy. Simply, put the door down, tape off the area you would like to paint, and paint the door.  However, a quick internet search will produce a plethora of videos and articles, many of offer terrible advice that will lead to problems with how the door opens shortly after painting.

Here are some tips from the point of view of garage door professionals:

Paint Selection

Most doors in production today are made of steel, not aluminum. Many DIY sites convey this fact incorrectly which may lead a consumer to purchase the wrong type of paint. Steel Garage Doors come from the factory with a baked finish. This means only certain types of paint, specifically, a high quality exterior acrylic latex, are recommended for use. The heat and UV Rays here in the Phoenix Valley of the Sun will cause low quality paints to prematurely fade and dull. Oil based or alkyd paints can react with the baked on finish causing issues with the bonding to the steel.

Wash the Door

The door must be clean for a good chemical bond to form between the surface of the door and the paint.  Sponge-wash the door with a mild detergent and warm water.  Rinse thoroughly and allow the door to dry completely before beginning to paint.

Apply Painter’s Tape to Contact Points

New paint will act like glue.  The paint gets hot during the day, becoming tactile giving it the ability to stick to whatever it is touching. As the paint cools over night it hardens whilst still being connected to any surface it is in contact with.  It is important not to get paint in between the sections or under the weather seal at the top and on the sides of the garage door.  Paint in these areas will cause the door to snap open when first used each day. In worst case scenarios, automatic garage door openers call pull the supports out of the door simply because the paint is sticking to trim and the sections are sticking together.  Besides taping off the rest of the garage from overspray, it is recommended that you apply painters tape under the weather seal and between the sections to keep the paint out of these areas.

Close the Door and Paint

A roller can be used to paint a garage door, but an airless or HVLP spray gun will deliver a superior finish.  Use caution and keep the paint out of the areas under the weather seal and between the sections.  Finally, let the paint dry and cure for an appropriate amount of time.

First Use

 Open the door manually the first time to verify the paint is not sticking and trying to hold the garage door down.  If the door does not move freely, find the areas where the paint is sticking and carefully remove the excess paint.

Garage Door Rollers

Garage Door RollersRollers may be one of the most overlooked, yet important, part of the garage door mechanism. They are the physical link from the tracks to the panels, supporting the full weight of the door while in the up position. As such, they are not given the treatment and consideration they deserve.

There are three main types of rollers in use today: Plastic, steel ball bearing, and nylon ball bearing. How well a door rolls varies dependent on a function considering the type of rollers in the door, age, and maintenance. Older, worn rollers tend to drag rather than roll causing the system to feel stiff. This can lead to premature failure of operator parts, causing expensive fixes which are avoidable.

Plastic RollersPlastic Garage Door Rollers

These are the go to roller of the industry. Most new doors are equipped with this type of roller from the start. Manufacture lifespan of these parts are generally the same as the lifespan for the spring. Mainly used due to ease of manufacturing and cost, plastic rollers are sufficient for most applications. Plastic rollers are metal shafts with a wheel, akin to children’s toys. While they are designed to support the weight of a panel they tend to drag more than roll from lack of bearings. Maintenance of these included lubricating regularly. A down side to this design is it’s susceptibility to heat. Plastic rollers tend to dry out and get brittle over time. This can lead to failure when a roller cracks and breaks apart.

Steel RollersSteel Garage Door Rollers

Steel rollers are another common variant seen mostly on older doors. While very popular years ago, they are less prevalent in today’s market. These are strong rollers with ball bearings. They tend to roll well for a longer duration than plastic rollers. These types of rollers are still readily available at “big box” stores. There are two main downsides to this design. The roller is constructed with stamped and press steel around the bearings. Over time the bearings start to auger the steel causing the wheel to wobble when in motion. Once the wobble starts, it compounds the wear exponentially until failure point. It is possible on worn steel rollers for the bearings to fall out fallowed by the wheel which could lead to panels falling out to their track. If the door sounds like a roller coaster as it moves, it is time to replace these out. At the same time these rollers are more sensitive to corrosion and rust. Lubricating regularly will help to extend the lifespan of steel rollers.

Nylon Ball Bearing RollersNylon Garage Door Rollers

Nylon ball bearing rollers are the best rollers on the market at this time. They are available in two variants: sealed and open. Compared to plastic rollers, nylon is less likely to dry out and crack. The nylon is also softer and rolls more easily and quietly.  The bearings help the part roll in the track. Sealed rollers require no maintenance initially while the non sealed roller still requires regular lubrication. Use of these rollers is preferred due to their lifespan and smooth function.  At Door Doctor West, we value these rollers so highly that we include a lifetime guarantee on every set of sealed nylon rollers we replace.

Radio Signal Interference

To continue our discussion of “What is wrong when I push the button on my remote and nothing happens”…

Last week, we discussed how to diagnose a failed remote.  Today we will discuss the next two most common causes: Failed or Failing Circuit Boards and Radio Signal Interference.

All garage door openers have PCB (printed circuit boards) that control the operation of the opener, learn remotes, respond to remotes and monitor the safety sensors.

Consider the following when thinking about a failed circuit board:

  • What is the age of the opener?  An opener older than about 12 years or so may have a circuit board that is failing simply due to the toll of the desert temperature extremes.
  • Do any remotes or keypads work, including remotes built into your car? If no wireless devices are communicating with your garage door opener you may have a failed receiver on the circuit board.
  • Many garage door openers have a diagnostic LED near the learn button.  This LED should flicker when a signal from a wireless remote is received.

Radio signal interference is a given in the modern wireless world.  Interference can happen when an electronic device near your garage door opener is putting out a radio signal on a frequency near that used by your garage door opener. This spurious signal may be strong enough to interfere with the signal between your remote(s) and your garage door opener.

These are some common indicators the problem may be radio signal interference:

  • Is the problem intermittent or time of day related?
  • Do you have to get close to the opener for the remote to work?
  • Have any new electronics, such as an alarm system or security cameras been installed in or near the garage?
  • Have you switched to CFL light bulbs in your garage door opener?
  • Finally, has the power or cable company been working in your yard or neighborhood?

Once you have determined what the issue is, then you can evaluate the best repair option.  Circuit boards can be replaced, but consider the age and overall condition of the garage door opener.   A good rule of thumb is two garage door opener repairs equal the price of a new unit.

Interference can be trickier, but can be less expensive.  If you can identify the source of the interference, you may be able to relocate the device causing the interference.  If CFL’s are the problem simply replace the light bulbs with standard incandescent bulbs.  Other repair possibilities include external receivers and new control boards that work on a different frequency from the current garage door opener, however this may require new remotes and keypads.  Another potential option would be to replace the motor unit entirely with one that runs on a new frequency.  This option ensures that all parts in the unit are new and the risk of failure in the near future is minimal.

Of course, you can always contact us here at Door Doctor West at 602-495-1555 with questions!

How to Repair Your Garage Door Opener

Garage door opener

Your garage door is the biggest moving object in your house, and your garage door opener is what makes it open and close. In an age where many people enter their home from the garage, a broken garage door opener may prevent you from getting inside your home.

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Garage Door Remote Troubleshooting

In general, interferenceLiftMaster 895 Garage Door Opener Remote issues and remote malfunctions can be very frustrating for any homeowner. In today’s age of wireless access, it is common for a homeowner not to have a secondary method of entry into the home as the garage door has replaced the front door for most day-to-day needs. Understanding issues that may arise with your primary home entry method will help you, as a consumer, be prepared to tackle this situation when you see it.  Continue reading