Garage Door Troubleshooting: Try This Before Calling for Service

Broken garage door

When your garage door is not working, it doesn’t always mean there is a serious problem. Before calling for service, check to see if the issue is simple to correct. By taking a few moments to do a little garage door troubleshooting, you might save yourself from an unnecessary service call.

Use the garage door troubleshooting tips below to determine if the issue is serious or requires a simple fix.

Garage Door Lock Feature Troubleshooting

If your garage door will not open when you use a remote but will open when you use the keypad or wall station, verify the Lock or Vacation feature of your opener is not engaged.

Battery Troubleshooting for Garage Doors

If your garage door will operate with one remote but not another, try replacing the batteries in the remote that is not working. If your keypad will not operate the door, but a remote will, replace the batteries in the keypad.

Garage Door Safety Sensor Troubleshooting

When your door will open but not close, this may mean the safety sensors are stopping the door from closing. There are several ways to troubleshoot your garage door when this happens:

  • Make sure there is nothing blocking the safety beam between the two sensors.
  • Make sure the sun is not shining brightly into one of the safety sensors.
  • Make sure the lenses on the safety sensors are clean.
  • Check the alignment of the safety sensors to ensure they have not been jarred or moved.

Garage Door Manual Release Troubleshooting

If your garage door opener moves but the door does not, make sure the manual release (the red cord) is not disengaged.

Lubricant Troubleshooting on Your Garage Door

If you door is squeaking, try using a spray-on garage door lubricant on the rollers, hinges and springs.

When you have completed troubleshooting on your garage door and the issue still remains, call a professional for service. If you have any questions about garage door troubleshooting, contact Door Doctor West for help or call us at 602-495-1555 to schedule an appointment.

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